Terms & Conditions

First Audiobooks Limited (“the Producer”, sometimes referred to as “we”, “us” or “our”) is a company incorporated in Gibraltar under Company No. 124089 whose registered office is at Suite 4.3.02, Eurotowers, Gibraltar GX11 1AA, and whose address for service is info@firstaudiobooks.com.

By using the services of the Producer (and the term “Producer”, “we”, “us” or “our” shall include our successors and assigns), you (“the Customer”, sometimes referred to as “you” or “your”) agree to the following Terms and Conditions (“the Terms”).

DEFINITIONS

In these Terms, unless the context otherwise requires:

References to “Customer” include any User or Member who purchases, subscribes, or otherwise uses our Services, unless the context requires otherwise.

1. INTRODUCTION

These Terms govern your use of the Website and of all products and Services provided by First Audiobooks Limited. By accessing or using the Website or purchasing our Services, you agree to be bound by these Terms. If you do not agree, you must not use the Website or Services.

2. USE OF THE WEBSITE

You agree to use the Website only for lawful purposes and in accordance with these Terms. You must not:

  1. use the Website in any way that breaches applicable law or regulation;
  2. introduce malware, viruses, or harmful code;
  3. attempt to gain unauthorised access to any part of the Website or its servers; or
  4. engage in scraping, data-mining, automated content extraction, or similar activity.

We reserve the right to suspend or restrict access where unlawful or abusive use is suspected.

3. USER ACCOUNTS

Certain Website features require an Account. You must provide accurate, complete, and up-to-date details. You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted under your Account.

We may suspend or terminate an Account that appears compromised or misused. Account access may be withdrawn if we suspect breach of these Terms.

4. AGREEMENT AND VARIATION OF TERMS

By purchasing a Service through our Website or accepting a Quotation from a sales representative, you confirm that you have read and agree to these Terms in full.

The Producer may amend these Terms (including pricing) from time to time. Amendments take effect on publication on the Website. Where required by law, we will provide reasonable notice of any material change affecting consumer rights.

5. CLONING

By submitting audio recordings of a voice to us for cloning, you warrant that you have properly obtained the consent of the person whose voice is cloned. If it transpires that a Cloned Voice made from material submitted by you was obtained without valid consent, you shall immediately cease all use of that voice, destroy all related recordings, and indemnify us against any liability arising from your knowing or negligent submission of unauthorised material.

6. VOICES

We retain all rights in the Voices used in any Project. You may broadcast, stream, upload, or otherwise make available the Voices only as part of the completed audiobook produced by us for you. You may not use the Voices for any other work, nor clone, imitate, decompile, or otherwise use them for any other purpose.

To maintain a diverse voice library, we may supply a free copy of an audiobook to a voice provider whose cloned voice is used in it. It is a condition of our Services that, where such a voice is used, you authorise us to provide that complimentary copy.

Your right to use the completed audiobook is perpetual, subject to full payment and compliance with these Terms.

7. MEMBERSHIP AND VOICE ACCESS

Certain features of the Website require registration for a Member Account. When registering, you must provide accurate information and keep it current.

If you subscribe to a membership plan or pay for access to our voice library, you are granted a limited, non-exclusive, non-transferable right to use those features for personal or internal business purposes only, subject to payment of any applicable fees and to these Terms.

You must keep login credentials confidential and must not share account access or use automated systems to extract or replicate content. We may suspend or terminate any Account where misuse is suspected.

All intellectual-property rights in Voices, recordings, and related materials remain the property of First Audiobooks Limited.

8. VOICE ACTORS

Voice Actors whose Real Voices appear on our Website have agreed to produce speech or narration recordings for audiobooks we create. They work for us on a fixed-fee basis including all media rights in the voice files they produce. We cannot guarantee that any specific Voice Actor will be available when required.

Use of Real Voices constitutes an Extra charge, which we will quote in advance. The Voices of our Voice Actors may not be cloned, replicated, reverse-engineered, or used except within the completed audiobook. No Voice—Real or AI—may be stored or introduced into any information-storage or retrieval system by any means other than as part of the completed audiobook.

9. ALLOWING YOUR VOICE TO BE CLONED AND RELATED PROMOTIONS

Where you allow us to clone your voice, you conclusively grant us permission to do so on the following terms –

  1. You and your heirs may never withdraw that permission in respect of any audiobook already completed or in production in which your Cloned Voice appears.
  2. In other circumstances, you may withdraw permission by giving not less than twelve (12) months’ prior written notice to info@firstaudiobooks.com, accompanied by satisfactory proof of identity. The effective date of withdrawal shall be twelve (12) months from the date on which we acknowledge receipt of your notice.
  3. If you have permitted cloning pursuant to a promotion (for example, where we offer a complimentary copy of each audiobook in which your Cloned Voice is used, and/or a cash reward after a specified number of uses), you will be deemed to have licensed your voice to us in perpetuity for audiobook use and shall not be entitled to terminate that licence or claim additional compensation. We will notify you automatically if your Cloned Voice has been used in ten (10) or more audiobooks and request payment instructions for any reward then due.
  4. You are responsible for maintaining contact with us to request any free copies of audiobooks in which your voice appears. Our obligation to provide complimentary copies ceases once your voice has appeared in ten (10) audiobooks and the related cash reward has been paid.
  5. You warrant that you are at least 18 (or the age of majority in your jurisdiction) and of full legal capacity to enter into this agreement and that, where relevant, those authorised to act on your behalf have done so knowingly.
  6. We retain absolute discretion as to the content of any audiobook in which your voice appears. You waive any right to object to the subject-matter, style, or treatment of such works.

10. OUR WEBSITE

Our Website enables you to purchase production services and obtain completed audiobooks via digital download through your Account. Once we notify you that files are available for download, we accept no responsibility for any access or use by third parties thereafter. You are responsible for securely storing any download links or credentials provided.

11. ESTIMATES

All estimates are provided free of charge and remain valid for thirty (30) days from issue, time being of the essence. They are estimates only and not binding quotations until formally accepted in writing or by payment.

12. PAYMENTS AND DEPOSITS

  1. Upon acceptance of a Quotation, we may require a deposit, normally twenty-five per cent (25%), before commencing work. This covers initial manuscript-processing costs. Work will not begin until payment is received in cleared funds.
  2. After acceptance of the processed manuscript, the remaining balance of the Quotation becomes due before voice selection and production commence.
  3. If you request Extras, we may accept or decline them at our discretion. If accepted, we will issue a Quotation for the Extras, payable in full before commencement.
  4. All Quotations assume the use of AI Voices from our library. Use of Real Voice Actors constitutes an Extra charge, quoted in advance. We cannot guarantee that Voice Actors will remain available for amendments, corrections, or sequels.
  5. All payment transactions are processed through an authorised payment gateway; we do not store or process payment data on our servers.
  6. When purchasing or subscribing via the Website, you agree to pay the price shown at checkout, inclusive of any applicable taxes. Prices may change at any time but not retroactively for completed purchases.
  7. If a digital download fails or is corrupted, we will re-supply the file at no extra cost. Refunds are provided only where required by law. Nothing in this clause affects your statutory consumer rights.

Payment of any amount due constitutes acceptance of the corresponding Quotation and these Terms in full.

13. WATERMARKS

During a Project we may, at our discretion, embed sound or visual watermarks within recordings or files to prevent unauthorised circulation. You must not attempt to remove or obscure any watermark.

14. REFUNDS

Our Services comprise electronic, non-physical goods that cannot be returned or exchanged once supplied. We undertake to complete each audiobook in accordance with our understanding of your confirmed instructions at the time work commences.

Accordingly, payments made are non-refundable except as required by law. We may, at our sole discretion, agree to carry out amendments or corrections requested after delivery, treating such work as Extras under Clause 16. Any estimate for such amendments must be approved and prepaid before work begins.

Nothing in this clause affects your statutory rights under applicable consumer law.

15. PROVISION OF INFORMATION

Where information or materials are required from you for the Project, you must supply them within fourteen (14) days of our request, time being of the essence. Failure to do so entitles us, at our discretion, to proceed as we think fit.

If you fail to respond to a further thirty-day (30) notice from us, all sums paid shall be forfeited to cover work performed and costs incurred, and we may delete all related data and close your Account.

Instructions once given cannot be revoked unless we agree otherwise in writing.

16. VARIATIONS AND EXTRAS

We will consider any request for variations or Extras but are under no obligation to accept them. Where agreed, additional fees may be charged and must be paid in advance.

17. NON-COMPLETION AND FORCE-MAJEURE

  1. If, after six (6) calendar months from commencement, we are unable to deliver the Project due to your failure to provide information or due to circumstances beyond our reasonable control, we shall have no further obligation to complete it. Payments made may be retained to cover work already performed and expenses incurred.
  2. Without prejudice to the foregoing, neither party shall be liable for any delay or failure to perform obligations under these Terms if such delay or failure results from events beyond its reasonable control, including but not limited to natural disasters, acts of war, terrorism, governmental restrictions, industrial disputes, power or network failures, or other force-majeure events.
  3. If a force-majeure event continues for more than sixty (60) days, either party may terminate the affected Project by written notice.

18. DELIVERY

All turnaround times communicated by us are estimates only. Time of delivery is not of the essence unless expressly agreed in writing.

We shall not be liable for delay or failure to meet estimated timescales. Delivery periods may be extended at any time following purchase where required by production circumstances. “Rush Delivery” services, if offered, are subject to availability and additional charges.

19. AUDIOBOOK DOWNLOAD LICENCE

When you purchase or download an audiobook from our Website, First Audiobooks Limited grants you a personal, non-exclusive, non-transferable, and revocable licence to download and listen to that audiobook solely for your private, non-commercial use.

You may store the audiobook on your personal devices such as a computer, phone, or tablet, but you must not share, lend, sell, lease, rent, distribute, broadcast, or otherwise make it available to any third party.

You must not remove, alter, disable, or circumvent any digital-rights-management (DRM) or copy-protection technology applied to our files.

All intellectual-property rights in the audiobooks remain the property of First Audiobooks Limited and/or the relevant rights holders.

This licence is conditional upon your compliance with these Terms and terminates automatically upon breach. We may disable or suspend your access without notice if we reasonably believe misuse has occurred.

20. INTELLECTUAL-PROPERTY

  1. All text, audio recordings, music, sound effects, Voices, software, and other materials on this Website or supplied to you by First Audiobooks Limited are owned by or licensed to the Producer.
  2. Except as expressly permitted in Clause 19, you may not copy, reproduce, distribute, publicly perform, or create derivative works from any material obtained from us without our prior written consent.
  3. All trademarks, service marks, and logos displayed on the Website or in connection with our Services are the property of their respective owners.
  4. All rights not expressly granted are reserved.

21. STORAGE

We will usually retain a copy of your completed audiobook for up to six (6) months from delivery. After that period, we may delete it without notice. We are under no obligation to store any material beyond that period and accept no liability if the file becomes corrupted, lost, or deleted after delivery.

If you wish us to retain the audiobook for a longer period, you must make a written request and pay any applicable archival or storage fee quoted by us.

22. COPYRIGHT

  1. Copyright and title to the completed audiobook shall vest in you only upon payment in full of our Quotation and any Extras.
    However, we retain copyright and all intellectual-property rights in the underlying voice files, AI models, and software components used to create the audiobook, to ensure that such elements are not used for any other purpose.
  2. We reserve the right, but not the obligation, to suspend or terminate access to your Account or any Project materials if we determine, in our sole discretion, that you are engaged in or linked to any activity that infringes copyright or other intellectual-property rights, whether or not such infringement is ultimately established.
  3. We respect the intellectual-property of others and expect our Users to do the same. If you believe that any material on our Website or Services infringes your copyright or other rights, you may submit a notice of alleged infringement to info@firstaudiobooks.com including:
    1. an electronic or physical signature of the person authorised to act on behalf of the rights owner;
    2. a description of the work claimed to be infringed;
    3. the location of the allegedly infringing material;
    4. your contact details (postal address, telephone number, and email address);
    5. a statement that you have a good-faith belief that the disputed use is unauthorised;
    6. a statement, made under penalty of perjury, that the information provided is accurate and that you are authorised to act for the rights owner.
  4. If you knowingly misrepresent that material or activity is infringing, you will be liable for any damages, costs, or legal fees incurred by us or the alleged infringer as a result of our reliance upon your misrepresentation.

23. LIMITATION OF LIABILITY

Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

To the fullest extent permitted by law, we shall not be liable for:

  1. any loss of profits, sales, business, or revenue;
  2. business interruption;
  3. loss of anticipated savings;
  4. loss of business opportunity, goodwill, or reputation; or
  5. any indirect or consequential loss or damage.

Our total liability to you for any claim arising out of or in connection with these Terms shall be limited to the total amount paid by you for the specific product or service giving rise to that claim.

All implied warranties, terms, or conditions not expressly stated are excluded to the maximum extent permitted by law. The Services and the Website are provided on an “as is” and “as available” basis without warranty of any kind.

24. AVAILABILITY OF THE WEBSITE

We aim to keep the Website accessible and secure at all times, but uninterrupted or error-free operation cannot be guaranteed. Temporary suspension may occur for maintenance, technical upgrades, or events beyond our control.

We accept no liability for any delay, interruption, or inability to access the Website arising from maintenance, technical issues, or force-majeure events.

25. EXTERNAL LINKS

Links from our Website to third-party websites are provided for convenience only. We do not control or endorse the content of such websites and accept no responsibility or liability for any loss or damage arising from their use. Accessing third-party sites is at your own risk.

26. COOKIES

  1. Our Website uses cookies and similar technologies to distinguish you from other users. Cookies help us to provide you with a good experience when you browse our Website and also allow us to improve its performance.
  2. Cookies are small text files that are placed on your computer or device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the site owners.
  3. We use the following categories of cookies:
    1. Strictly necessary cookies – required for the operation of our Website (for example, to enable secure log-in or the use of the shopping basket).
    2. Analytical or performance cookies – allow us to recognise and count the number of visitors and to see how visitors move around our Website, helping us improve functionality.
    3. Functionality cookies – used to recognise you when you return to our Website and to personalise content for you.
    4. Targeting cookies – record your visit to our Website, the pages you have visited and the links you have followed. We may use this information to make our Website and advertising more relevant to your interests.
  4. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. However, if you disable or refuse cookies, some parts of the Website may become inaccessible or not function properly.
  5. This clause 26 shall constitute our Cookie Policy.

27. DATA PROTECTION AND PRIVACY

  1. We process personal data in accordance with our Privacy Policy and Cookie Policy, which form part of these Terms and are available on our Website. For further information on how we collect, use, store and protect personal data, please refer to our Privacy Policy published on the Website and which should be read in conjunction with these Terms.
  2. Under applicable data-protection laws, you have rights of access, correction, restriction, and deletion regarding your personal data. Requests should be sent to info@firstaudiobooks.com.
  3. First Audiobooks Limited (“we”, “us”, “our”) is the data controller for the personal data we collect. For individuals located in the EU/EEA or the UK, we have appointed DataRep as our Data Protection Representative for the purposes of the EU General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”) and the UK Data Protection Act 2018 (as amended).
  4. DataRep’s contact details (EU/EEA/UK) are shown below:-
    Country Address
    Austria DataRep, City Tower, Brückenkopfgasse 1/6. Stock, Graz, 8020, Austria
    Belgium DataRep, Rue des Colonies 11, Brussels, 1000
    Bulgaria DataRep, 132 Mimi Balkanska Str., Sofia, 1540, Bulgaria
    Croatia DataRep, Ground & 9th Floor, Hoto Tower, Savska cesta 32, Zagreb, 10000, Croatia
    Cyprus DataRep, Victory House, 205 Archbishop Makarios Avenue, Limassol, 3030, Cyprus
    Czech Republic DataRep, Platan Office, 28. Října 205/45, Floor 3&4, Ostrava, 70200, Czech Republic
    Denmark DataRep, Lautruphøj 1-3, Ballerup, 2750, Denmark
    Estonia DataRep, 2nd Floor, Tornimae 5, Tallinn, 10145, Estonia
    Finland DataRep, Luna House, 5.krs, Mannerheimintie 12 B, Helsinki, 00100, Finland
    France DataRep, 72 rue de Lessard, Rouen, 76100, France
    Germany DataRep, 3rd and 4th floor, Altmarkt 10 B/D, Dresden, 01067, Germany
    Greece DataRep, Ippodamias Sq. 8, 4th floor, Piraeus, Attica, Greece
    Hungary DataRep, President Centre, Kálmán Imre utca 1, Budapest, 1054, Hungary
    Iceland DataRep, Kalkofnsvegur 2, 3rd Floor, 101 Reykjavík, Iceland
    Ireland DataRep, The Cube, Monahan Road, Cork, T12 H1XY, Republic of Ireland
    Italy DataRep, Viale Giorgio Ribotta 11, Piano 1, Rome, Lazio, 00144, Italy
    Latvia DataRep, Viale Giorgio Ribotta 11, Piano 1, Rome, Lazio, 00144, Italy
    Liechtenstein DataRep, City Tower, Brückenkopfgasse 1/6. Stock, Graz, 8020, Austria
    Lithuania DataRep, 44A Gedimino Avenue, 01110 Vilnius, Lithuania
    Luxembourg DataRep, BPM 335368, Banzelt 4 A, 6921, Roodt-sur-Syre, Luxembourg
    Malta DataRep, Tower Business Centre, 2nd floor, Tower Street, Swatar, BKR4013, Malta
    Netherlands DataRep, Tower Business Centre, 2nd floor, Tower Street, Swatar, BKR4013, Malta
    Norway DataRep, C.J. Hambros Plass 2c, Oslo, 0164, Norway
    Poland DataRep, Budynek Fronton ul Kamienna 21, Krakow, 31-403, Poland
    Portugal DataRep, Torre de Monsanto, Rua Afonso Praça 30, 7th floor, Algès, Lisbon, 1495-061, Portugal
    Romania DataRep, 15 Piaţa Charles de Gaulle, nr. 1-T, Bucureşti, Sectorul 1, 011857,
    Romania
    Slovakia DataRep, Apollo Business Centre II, Block E / 9th floor, 4D Prievozska, Bratislava, 821 09, Slovakia
    Slovenia DataRep, Trg. Republike 3, Floor 3, Ljubljana, 1000, Slovenia
    Spain DataRep, Calle de Manzanares 4, Madrid, 28005, Spain
    Sweden DataRep, S:t Johannesgatan 2, 4th floor, Malmo, SE – 211 46, Sweden
    Switzerland DataRep, Leutschenbachstrasse 95, ZURICH, 8050, Switzerland
    United Kingdom DataRep, 107-111 Fleet Street, London, EC4A 2AB, United Kingdom
  5. When mailing inquiries, it is essential that you mark your letters for ‘DataRep’ and not ‘First Audiobooks Limited’, or your inquiry may not reach us.
  6. Further information about how DataRep handles personal data can be found in its privacy notice at https://www.datarep.com/privacy-policy.
  7. We take the protection of personal data seriously and implement physical, electronic, and procedural safeguards to protect information we process and maintain. Access is limited to authorised employees and contractors who require it to perform their duties.
  8. While we use reasonable security measures, no system can guarantee complete protection, and data transmission via the Internet is undertaken at your own risk.
  9. By using our Website or Services, you consent to our processing of your personal information as set forth in these Terms and in our Privacy Policy, as amended from time to time.
  10. For further reference please consult the Privacy Policy published on the Website.

28. USER-PROVIDED INFORMATION

When you register with us or use the Services, you may provide personal data such as your name, email address, telephone number, geolocation, and other identifying details. You confirm that all such information is accurate and current.

29. AUTOMATICALLY COLLECTED INFORMATION

We may automatically collect certain technical information about your device and usage, including (but not limited to) device type, unique device ID, IP address, operating system, browser type, and usage patterns. This helps us improve and secure our Services.

30. ANALYTICS AND ADVERTISING

We may use third-party analytics and advertising services to understand how our Website and applications are used and to display relevant content or advertising.
These may include (without limitation):

We may share anonymised or encrypted data with these partners to enable analysis or advertising optimisation. You can adjust your privacy or ad-preference settings within your browser or device as permitted by the relevant platform.

31. USER DATA SHARING

You agree that, in order to deliver requested Services and relevant content, we may share limited information with third-party providers assisting in advertising, analytics, or technical support (for example: device identifiers, operating-system version, or browser type). Such sharing will always comply with applicable data-protection laws and contractual safeguards.

32. SECURITY OF INFORMATION

We are committed to protecting your data. We employ industry-standard security measures, including encryption and restricted access. Nevertheless, you acknowledge that no online system is completely secure, and transmission of data via the Internet is at your own risk.

If a data breach affecting your personal data occurs, we will notify you and relevant authorities as required by law.

33. CHANGES TO OUR PRIVACY POLICY

We may update our Privacy Policy from time to time for operational, legal, or regulatory reasons. The updated version will be posted on our Website with a revised “last updated” date. Continued use of our Services after publication of any change constitutes acceptance of the updated policy.

34. CONSENT TO PROCESSING

By accessing or using our Website, Services, or related applications, you consent to the collection, storage, use, and disclosure of your personal data as described in these Terms and our Privacy Policy. “Processing” includes collection, storage, deletion, use, combination, and disclosure of data.

35. CONTACT DETAILS

For any questions or concerns about these Terms or our privacy practices, please contact:
First Audiobooks Limited: Email: info@firstaudiobooks.com

If you are based in the EU/EEA or UK, you may also contact DataRep via:

36. TERMINATION AND ADDITIONAL LIMITATION OF LIABILITY

Except as otherwise provided in Clause 23 or in cases of intentional or gross misconduct, our liability to you shall be limited to a refund of any amount paid by you and received by us as cleared funds. In making any such claim, you must immediately cease all use of any work created by us for you.

This clause is without prejudice to the broader limitation of liability in Clause 23, which shall prevail in the event of conflict.

37. ENTIRE AGREEMENT

These Terms constitute the entire agreement between the parties and supersede all prior discussions, understandings, or arrangements, whether written or oral, unless specifically incorporated into a Quotation accepted by you.

If you wish to rely on any term, representation, or promise not contained herein, it must be clearly set out in the Quotation or agreed in writing prior to acceptance.

No waiver of any breach or default shall be effective unless in writing and signed by an authorised representative of the waiving party.

38. GOVERNING LAW AND JURISDICTION

These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them shall be governed by and construed in accordance with the laws of Gibraltar.

The courts of Gibraltar shall have exclusive jurisdiction, except that we may enforce our intellectual-property rights in any competent court worldwide.

You irrevocably agree that service of process and notices may be made to the email address associated with your Account or to any subsequent address notified to us at info@firstaudiobooks.com.

39. ASSIGNMENT

We may assign or transfer our rights and obligations under these Terms to any affiliated company or successor in interest, provided that your rights are not materially prejudiced.
You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent.

40. SEVERABILITY

If any provision of these Terms is held to be invalid or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, and the remaining provisions shall remain in full force and effect.

41. NOTICES

Any notice required under these Terms must be in writing and delivered by email to the addresses specified herein or otherwise notified by either party.

Notices sent by email shall be deemed received twenty-four (24) hours after transmission unless a delivery-failure message is received.

42. INTERPRETATION

Headings are inserted for convenience only and do not affect interpretation.
Words importing the singular include the plural and vice-versa.
References to “including” or “includes” mean “including without limitation.”

43. THIRD-PARTY RIGHTS

A person who is not a party to these Terms shall have no rights to enforce any of its provisions under the Contracts (Rights of Third Parties) Act 1999 or any equivalent local legislation.

44. TERMINATION FOR BREACH

Either party may terminate these Terms with immediate effect if the other commits a material breach which, if capable of remedy, is not remedied within thirty (30) days after written notice.
Termination shall not affect any rights or obligations accrued prior to termination, including payment obligations and intellectual-property rights.

Dated: 17th October 2025